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ERP Software


After Sales Service:

After-sales service involves providing support for customers who have bought a product or service from a business. Alternatively, after-sales service may involve dealing with complaints efficiently when a product or service is faulty or does not meet customer expectations.

After Sales Service Management

An Efficient Software to Manage your Customer Support System.

  • Service Monitoring software that observes and tracks.
  • The operations and activities of users.
  • Expiry of Annual Maintenance Contract.
  • Complaint tracking systems.
  • Provides reporting services to the system.
  • Complaint Tracking.
  • Reminders for Preventive Maintenance.
  • Decrease Service Response Time.
  • Increase Service Efficiency.
  • Weed Abnormal Time Delays.
  • Dashboard to monitor service status.
  • Understand the status of every service request.
  • SMS Integration to Enhance Efficiency of Service.
  • Complaint Tracking.
  • Login screen – for customers.
  • SMS Integration.
  • Customizable.
  • Various MIS reports.
  • Delayed Services.
  • Status of calls.
  • Reminders for AMC renewals.
  • Escalated Calls.
  • Calls under different status conditions.
  • Automated SMS to managers/service engineers.
  • Product-wise complaints.
  • Product-wise repeat complaints.
  • Engineer wise repeat complaints.
  • Customer wise repeat complaints.
  • New Installations.
  • Re-Installations.
  • Reminder-Preventive Maintenance.
  • AMC profitability analysis.
  • Mobile phone integration
    and many more …….